Pricing and payments

Can I pay on a monthly basis?
Yes! You will get a price reduction if you pay on a yearly basis, but you can definitely also pay on a monthly basis. How subscription billing cycle...
Wed, 31 Jan, 2018 at 10:16 AM
What are the different geographical zones and can I forward calls to a number in another geographical zone?
We have three geographical zones: Europe: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland,...
Fri, 2 Jun, 2017 at 1:16 PM
How is my minute usage billed?
Minutes starts counting when your call is connected and stops counting when you end the call. Check your plan here to see how many minutes you have. You can...
Wed, 21 Dec, 2016 at 3:35 PM
How do I update my credit card information?
First, log in as an admin user, or ask your admin user to make this change for you. Only admins have access to edit the credit card information. To upda...
Wed, 21 Dec, 2016 at 3:35 PM
Are there any additional fees for my FlexPhon account?
There are no hidden fees in FlexPhon, but depending on the options you choose for your account you may see additional charges.   You’ll see an additio...
Fri, 3 Mar, 2017 at 4:50 PM
Can I put my FlexPhon account on hold? Can I keep my number if I’m not using it?
Yes! You can put your account on hold and you may keep your number during 30 days. However, no calls will be forwarded anymore. After 30 days, we cancel yo...
Wed, 21 Dec, 2016 at 3:39 PM
How do I cancel my account?
We're sad to see you leave. Whatever the reason, if you think it's time to break-up with Flexphon, we're here to hold your hand as you cut...
Fri, 17 Nov, 2017 at 2:45 PM
What if I go over the free minutes included in my plan? How will I be charged?
Normally, the included minutes should be sufficient given the number of users in your plan. If you appear to be an exception, we advice you to upgrade to ...
Wed, 21 Dec, 2016 at 3:40 PM
How much will I pay in taxes?
The tax on your account will vary depending on your location, since FlexPhon is subject to the taxes imposed at the local level. The best way to determine...
Wed, 21 Dec, 2016 at 3:41 PM
How many minutes are included in my plan?
Here’s how many incoming minutes are included in each plan: CORPORATE €299/ mo. Forward 10,000 minutes to phone numbers inside your geographical Zone...
Fri, 3 Mar, 2017 at 4:57 PM